Product Support

My audio product is faulty – What can I do? Is this covered by the warranty?
In many cases, an issue with your Philips Sound product can be resolved at home without returning it for repair. Please check our online troubleshooting guides and FAQ section for quick solutions to the most common audio-related issues such as pairing, sound distortion, or connectivity problems.Simply search for your product and explore the available support materials.

How long is the warranty on my Philips Sound product?
Philips Sound products typically come with a 24-month warranty period, depending on the type of product.
For detailed warranty terms and duration, please refer to the documentation included with your audio device.

My product is out of warranty – is there anything Philips can do for me?
Even if your Philips Sound product is out of warranty, we strive to make the repair or replacement process as seamless as possible.
Available solutions and related costs depend on the product type, its age, and your preferred service or transport options. Our authorized service partner will inform you of the available repair solutions.

I can't find the information I need – how can I contact Philips Sound Support?
We offer comprehensive online support for all Philips Sound products.
If you are unable to locate the information you need, please read our tips on how to find product information first.
Should you still require assistance, you can contact our Philips Sound Consumer Care team directly.
Please note that our Contact Centre is closed on public holidays.

Where can I find the model and serial number of my Philips Sound product?
You can find the model number on the box, in the manual, or directly on the product (typically on the back or bottom panel).

I moved abroad / I bought my Philips Sound product abroad – will this affect my warranty?
No, Philips provides an international warranty for Sound products.
This means your warranty remains valid even if you relocate or purchased your product overseas.
Please contact your local Philips Customer Service team for assistance or further information.