Terms and conditions

Please read these general terms and conditions carefully before making your decision to buy a product

Email address:
myshop@philips.com

Visiting address in the Netherlands:
Frederiklaan 10C - Entrance 4
5616 NH Eindhoven
The Netherlands


1. General
These terms and conditions apply to all purchases made through this Philips sound shop (“www.sound.philips”) for delivery within the Netherlands, Belgium, France, Germany, Italy, and Austria.
Sales are conducted by Philips Nederland B.V., registered at High Tech Campus 52, 5656 AG Eindhoven, the Netherlands, Chamber of Commerce registration number 17039420 (“Philips”).

By placing an order, you confirm that you have read and agree to be bound by these Terms and Conditions. Philips reserves the right to amend these Terms and Conditions at any time. Any changes will not affect orders placed prior to the publication of the revised Terms on this Website.

2. Orders and Contract Formation
Orders can be placed online by completing the order form and confirming the purchase via the checkout process.
Once you have submitted your order, you will receive an order confirmation by email. The agreement between you and Philips is concluded at the moment the order confirmation is sent.
Philips reserves the right to refuse or limit any order, for example in the event of suspected fraud, payment irregularities, or limited stock availability. Philips may also limit the quantity of products supplied to a single customer or address.

3. Prices
All prices are displayed in Euros (€) and include VAT and any applicable environmental or disposal fees.
Shipping and handling costs, if applicable, will be clearly indicated during checkout before the order is confirmed.

4. Payment
You may pay for your order using the payment methods made available on the Website at the time of purchase.

- Credit card payments will be charged when the invoice is issued or the products are shipped. Philips may verify the cardholder’s identity before processing the transaction.
- iDEAL and other direct payment methods are charged at the time of order placement. If the order cannot be fulfilled, the full amount will be refunded using the same payment method.

Philips will not begin fulfillment until payment has been successfully authorized.

5. Delivery
Orders can be delivered to addresses located in the Netherlands, Belgium, France, Germany, Italy, and Austria.
Products are shipped to the delivery address specified during checkout. Delivery dates provided by Philips are estimates and non-binding. Philips cannot be held liable for delays beyond its reasonable control.
Title and risk of loss transfer to the customer upon delivery of the products.
If one or more ordered items are out of stock, Philips will notify you and, where applicable, cancel or partially fulfill your order.

6. Right of Withdrawal and Returns
You have the right to withdraw from the purchase within 30 days without providing any reason. The withdrawal period expires 30 days after the day on which you (or a third party designated by you) take physical possession of the product.

To exercise your right of withdrawal, you may complete a return form through the Philips sound shop under “Returns” and follow the instructions provided there. You will receive confirmation of your withdrawal by email.

Upon withdrawal, Philips will refund all payments received, including standard delivery costs (excluding additional costs arising from a non-standard delivery method chosen by you), without undue delay and within 14 days of being informed of your decision to withdraw.
Refunds will be issued using the same payment method you used for the original transaction, unless expressly agreed otherwise. Philips may withhold reimbursement until the goods have been received or proof of return has been provided.

You must return the goods within 14 days after notifying Philips of your decision to withdraw. During the withdrawal period, you must handle the product and packaging carefully and only use or inspect it to the extent necessary to determine its nature, characteristics, and functionality.

The right of withdrawal does not apply to:
- Products made to your specifications or clearly personalized;
- Sealed products that are not suitable for return for health protection or hygiene reasons, once unsealed;
- Digital content not supplied on a tangible medium, if performance has begun with your prior express consent and acknowledgment that you thereby lose the right of withdrawal.

7. Warranty
Philips offers a warranty on its products in accordance with the terms stated on the warranty certificate supplied with the product and/or published on the Website.
If a product fails to conform to the applicable warranty, Philips will, at its discretion, repair or replace the product or refund the purchase price upon return.

For products manufactured by third parties, only the statutory warranty or the manufacturer’s warranty applies.

If digital content proves defective, you are entitled to repair, replacement, or—if not possible—a full or partial refund.
These warranties do not affect your statutory rights under applicable consumer protection laws.

8. Liability
Philips’ total liability for any claim arising from the purchase or use of products is limited to the purchase price paid for the relevant product.
Philips shall not be liable for indirect, incidental, or consequential damages such as loss of income, profit, or data.
Nothing in these Terms shall exclude or limit Philips’ liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under applicable law.

9. Force Majeure
Philips will make every effort to fulfill its obligations under the agreement but cannot be held responsible for delays or failures resulting from circumstances beyond its reasonable control (including natural disasters, strikes, transport disruptions, or governmental actions).
In such cases, Philips will perform its obligations as soon as reasonably possible.

10. Data Protection
Philips processes personal data in accordance with its Privacy Policy, which is available on the Website.
Your personal data will only be collected and used for the purpose of fulfilling your order and providing related customer service, unless you have given consent for other uses.

11. Governing Law and Jurisdiction
These Terms and Conditions are governed by Dutch law.
Disputes arising from these Terms or related transactions will be submitted to the competent courts in the Netherlands.
Consumers may also use the European Online Dispute Resolution platform: http://ec.europa.eu/odr.

12. Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure by Philips to enforce any provision shall constitute a waiver of that right.
This document constitutes the entire agreement between you and Philips regarding the purchase of products via the Website.
Philips may transfer this agreement to an affiliated company at any time.